Shipping Policy
Orders are packed within 1 to 3 business days, excluding public holidays and weekends. Orders made on a Friday will be shipped on the following Monday. Please select Express Post if your order requires urgent shipping.
You will receive email confirmation when your order is on its way to you. On launch, release , or Pre-Sale days, these processing times may be delayed due to the volume of orders and enquiries we may be dealing with, so please bear with us.
Domestic orders (within Australia)When you select Standard Shipping, you will receive your order within 3-10 days.
When you select Express Shipping, you will receive your order within 1-3 days.
trackingIf your tracking is active (showing as in transit, delayed, etc.) and you would like more information on the progress of your order, we recommend that you contact the carrier directly. Carrier information can be found on your tracking email. You can reach out to us via email at hello@thegoodgratitude.com if you are having trouble locating the carrier.
order amendmentsA shipping address cannot be changed once it has been processed and ownership is transferred to the shipping company, so please take care when entering your shipping address at the checkout. If you make an error before we transfer ownership, contact us immediately so we can quickly correct the error, however, once the ownership is transferred to the shipping company, we are no longer in control.
International shippingAt the moment, we only ship to the following countries:
Australia
Canada
France
New Zealand
Norway
Sweden
United States
United Kingdom
Shipping charges for your order will be calculated and displayed at checkout. You will also receive estimated delivery timeframes at checkout. Once your order has been shipped any changes to delivery timeframes are unfortunately out of our control.