returns and refunds

Here at The Good Gratitude, we want to make sure that you’re 100% happy with your purchase, and we will always work with you to ensure that. Here’s our refund policy:

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note, The Good Gratitude cannot be held liable for return parcels that are lost. We strongly recommend returning the parcel with tracking.

EXCHANGE POLICY

The Good Gratitude does not accept exchanges. If you would like to return an item and receive a new or alternate product, please lodge a standard return. Then place a new order through our website.

cancellations

If you would like to cancel your order, contact us on hello@thegoodgratitude.com

How to process a return

To start a return, contact us at hello@thegoodgratitude.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please email us with the following information:

  • Original Order Reference Number

  • Date of Purchase

  • Items to be returned for refund

  • State the reason for return

Note - We will not pay the cost of shipping an item back to us. 

You can always contact us for any return question at hello@thegoodgratitude.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Note - If the item is defective, damaged or if you received the wrong item, we will pay the cost of shipping the item back to us. 

The Good Gratitude reserves the right to deny a return if it does not meet our returns policy.

In the event that a return is received, which, upon inspection, does not meet our requirements, we will return the item to the customer at the customer’s expense.

Exceptions / Non-returnable Items 

We do not accept returns on gift cards.